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v1.3.0 = Add logic to determine if the Issue code was valid

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+ Improved the curl command for the download of the Support Application
  + Will now be able to determine if the Issue Code Name is valid or not
This commit is contained in:
Zack T
2022-05-13 19:05:52 -07:00
parent 75d80ecdfd
commit 369fbff730
1 changed files with 27 additions and 12 deletions
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39
Software/Beyond Trust Bomgar/Run-BomgarSupportOnDemand.sh
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@@ -3,7 +3,7 @@
###################################################################################################
# Script Name: Run-BomgarSupportOnDemand.sh
# By: Zack Thompson / Created: 5/11/2020
# Version: 1.2.0 / Updated: 1/6/2022 / By: ZT
# Version: 1.3.0 / Updated: 5/12/2022 / By: ZT
#
# Description: Utilizing the Bomgar API, downloads a Bomgar Support Client and assigns it to the
# supplied team's queue based on the passed parameters.
@@ -107,8 +107,8 @@ delete_file() {
lookup_model() {
# Get the Friendly Model Name from Apple
/usr/bin/curl -s "https://support-sp.apple.com/sp/product?cc=${1}" |
/usr/bin/xmllint --format - | xpath_tool "/root/configCode/text()" 2>/dev/null
/usr/bin/curl -s "https://support-sp.apple.com/sp/product?cc=${1}" |
/usr/bin/xmllint --format - | xpath_tool "/root/configCode/text()" 2>/dev/null
}
@@ -176,26 +176,41 @@ if [[ -n $pre_existing_dmg ]]; then
fi
# Delete pre-existing failure file, just in case
/bin/rm "/private/tmp/start_session" > /dev/null 2>&1
echo "Downloading client..."
# Download the Support Application --
# Download the Support Application
# Using a User Agent here that downloads a .dmg as I
# wasn't able get a .zip to extract via cli and work.
exitStatus1=$( su - "${consoleUser}" -c "cd ${temp_dir} && /usr/bin/curl \
--silent --show-error --fail \
exitStatus1=$( /usr/bin/su - "${consoleUser}" -c "/usr/bin/curl \
--silent --show-error --fail --location --request POST \
--url \"https://${bomgarSiteURL}/api/start_session\" \
--header 'User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_4) AppleWebKit/601.5.17 (KHTML, like Gecko) Version/9.1 Safari/601.5.17' \
-d issue_menu=1 \
-d codeName=\"${issueCodeName}\" \
-d customer.name=\"${fullName} (${consoleUser})\" \
-d customer.details=\"${customerDetails}\" \
--header 'Content-Type: application/x-www-form-urlencoded' \
--data-urlencode issue_menu=1 \
--data-urlencode codeName=\"${issueCodeName}\" \
--data-urlencode customer.name=\"${fullName} (${consoleUser})\" \
--data-urlencode customer.details=\"${customerDetails}\" \
--compressed \
--remote-name \
--remote-header-name"
)
--remote-header-name \
--output-dir \"${temp_dir}\""
)
exitCode1=$?
exitCheck $exitCode1 "${exitStatus1}" "Failed to download the Remote Support application!"
if [[ -e "/private/tmp/start_session" && $( /bin/cat "/private/tmp/start_session" ) =~ .*ERROR:[[:space:]]Sorry,[[:space:]]this[[:space:]]issue[[:space:]]code[[:space:]]name[[:space:]]is[[:space:]]not[[:space:]]valid\..* ]]; then
/bin/rm "/private/tmp/start_session"
echo "ERROR: The specified issue code name is not valid"
echo "***** Run BomgarSupportOnDemand Process: FAILED *****"
exit 3
fi
# Get the filename of the .dmg file
bomgarDMG=$( find_bomgar_dmg )