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https://github.com/MLBZ521/MacAdmin.git
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v1.0.0 = Initial Version
+ Initial Version
This commit is contained in:
Zack T
147
Software/Run-BomgarSupportOnDemand.sh
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147
Software/Run-BomgarSupportOnDemand.sh
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#!/bin/bash
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###################################################################################################
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# Script Name: Run-BomgarSupportOnDemand.sh
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# By: Zack Thompson / Created: 5/11/2020
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# Version: 1.0.0 / Updated: 5/11/2020 / By: ZT
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#
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# Description: Utilizing the Bomgar API, downloads a Bomgar Support Client and assigns it to the
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# supplied team's queue based on the passed parameters.
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#
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# Documentation: https://www.beyondtrust.com/docs/remote-support/how-to/integrations/api/session-gen/index.htm
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#
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# Inspired by: Neil Martin
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# - https://soundmacguy.wordpress.com/2017/04/18/integrating-bomgar-and-jamf-self-service/
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#
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###################################################################################################
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echo "***** Run BomgarSupportOnDemand Process: START *****"
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##################################################
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# Define Variables
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echo "Building attributes..."
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issueCodeName="${4}"
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bomgarSiteURL="${5}"
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# Set the Default URL if not provided
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if [[ "${bomgarSiteURL}" == "" ]]; then
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bomgarSiteURL="bomgar.company.org"
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fi
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# Fail if an Issue Code Name isn't provided
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if [[ "${issueCodeName}" == "" ]]; then
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echo "ERROR: The OnDemand Support Group was not provided."
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echo "***** Run BomgarSupportOnDemand Process: FAILED *****"
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exit 1
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fi
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# Gett he Serial Number
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serialNumber=$( /usr/sbin/ioreg -c IOPlatformExpertDevice -d 2 | /usr/bin/awk -F\" '/IOPlatformSerialNumber/{print $(NF-1)}' )
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# Determine the length and get the required characters
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if [[ ${#serialNumber} -eq 12 ]]; then
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serialIdentifer=$( echo "${serialNumber}" | /usr/bin/tail -c 5 )
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elif [[ ${#serialNumber} -eq 11 ]]; then
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serialIdentifer=$( echo "${serialNumber}" | /usr/bin/tail -c 4 )
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fi
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# Get the Friendly Model Name
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friendlyModelName=$( /usr/bin/curl -s "https://support-sp.apple.com/sp/product?cc=${serialIdentifer}" | /usr/bin/xmllint --format - | /usr/bin/xpath "/root/configCode/text()" 2>/dev/null )
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# Assign Firnedly Model Name and Serial Number to a Variable
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customerDetails="${friendlyModelName}, ${serialNumber}"
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# Get the Console User
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consoleUser=$( /usr/sbin/scutil <<< "show State:/Users/ConsoleUser" | /usr/bin/awk '/Name :/ && ! /loginwindow/ { print $3 }' )
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# Get the Console Users' Full Name
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fullName=$( /usr/bin/dscl . -read "/Users/${consoleUser}" dsAttrTypeStandard:RealName | /usr/bin/awk -F 'RealName:' '{print $1}' | /usr/bin/xargs )
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##################################################
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# Define Functions
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exitCheck() {
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if [[ $1 != 0 ]]; then
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echo "ERROR: ${3}"
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echo "Reason: ${2}"
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echo "Exit Code: ${1}"
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echo "***** Run BomgarSupportOnDemand Process: FAILED *****"
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exit 2
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fi
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}
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##################################################
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# Bits staged...
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echo "Downloading client..."
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# Download the Support Application -- Using a User Agent that downloads a .dmg as I wasn't able get a .zip to extract via cli and work
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exitStatus1=$( su - "${consoleUser}" -c "cd /private/tmp/ && /usr/bin/curl \
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--silent --show-error --fail \
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--url \"https://${bomgarSiteURL}/api/start_session\" \
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--header 'User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_4) AppleWebKit/601.5.17 (KHTML, like Gecko) Version/9.1 Safari/601.5.17' \
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-d issue_menu=1 \
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-d codeName=\"${issueCodeName}\" \
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-d customer.name=\"${fullName} (${consoleUser})\" \
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-d customer.details=\"${customerDetails}\" \
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--compressed \
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--remote-name \
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--remote-header-name"
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)
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exitCode1=$?
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exitCheck $exitCode1 "${exitStatus1}" "Failed to download the Remote Support application!"
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# Get the filename of the .dmg file
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bomgarDMG="/private/tmp/$( /bin/ls "/private/tmp/" | /usr/bin/grep -E "bomgar-scc-.*[.]dmg" )"
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# Mount the dmg
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if [[ -e "${bomgarDMG}" ]]; then
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echo "Mounting: ${bomgarDMG}"
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su - "${consoleUser}" -c "/usr/bin/hdiutil attach \"${bomgarDMG}\" -nobrowse -noverify -noautoopen -quiet"
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/bin/sleep 2
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else
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exitCheck 1 "Missing .dmg" "Failed to locate the downloaded file!"
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fi
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# Get the name of the mount
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bomgarMount=$( /bin/ls /Volumes/ | /usr/bin/grep bomgar )
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# Get the name of the app
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app=$( /bin/ls "/Volumes/${bomgarMount}/" | /usr/bin/grep .app )
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echo "Running client..."
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# Run the Support Application
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exitStatus2=$( su - "${consoleUser}" -c "/usr/bin/open \"/Volumes/${bomgarMount}/${app}\"" & )
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exitCode2=$?
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exitCheck $exitCode2 "${exitStatus2}" "Failed to run the Remote Support application!"
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# Perform clean up if still mounted
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if [[ -e "/Volumes/${bomgarMount}/" ]]; then
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echo "Ejecting: /Volumes/${bomgarMount}/"
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/usr/bin/hdiutil eject "/Volumes/${bomgarMount}"
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fi
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# Perform clean up is the disk image still exists
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if [[ -e "${bomgarDMG}" ]]; then
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echo "Removing: ${bomgarDMG}"
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/bin/rm "${bomgarDMG}"
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fi
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echo "***** Run BomgarSupportOnDemand Process: COMPLETE *****"
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exit 0
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