scrypted/.github/ISSUE_TEMPLATE/bug_report.md

name, about, title, labels, assignees

name	about	title	labels	assignees
Bug report	Create a report to help us improve

Github Issues are not a Support or Discussion Forum

Before opening an issue, view the device's Console logs in the Scrypted Management web interface.

DO NOT OPEN ISSUES FOR ANY OF THE FOLLOWING:

• Server or hardware setup assistance. Use Discord, Reddit, or Github Discussions.
• Feature Requests. Use Discord, Reddit, or Github Discussions.
• Packet loss in your camera logs. This is wifi/network congestion.
• HomeKit weirdness. See HomeKit troubleshooting guide.
• Release schedules or timelines. Releases are rolled out unevenly across the different server platforms.

However, if something was working, and is now no longer working, you may create a Github issue. Created issues that do not meet these requirements or are improperly filled out will be immediately closed.

New Issue Instructions

1. Delete this section and everything above it.
2. Fill out the sections below.

** Before You Submit**

• I checked that my issue isn't already filed: Search open issues.
• I checked the relevant camera/device and/or plugin Log in the Management Console for errors or warnings that may help identify and resolve the issue myself.

Describe the bug A clear and concise description of what the bug is. The issue tracker is only for reporting bugs in Scrypted, for general support check Discord. Hardrware support requests or assistance requests will be immediately closed.

To Reproduce Steps to reproduce the behavior:

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

Expected behavior A clear and concise description of what you expected to happen.

Screenshots If applicable, add screenshots to help explain your problem.

Logs Include a Log from the device/camera in the management console (and if applicable, the affacted plugin, like HomeKit).

Server (please complete the following information):

• OS: [e.g. Ubuntu]
• Installation Method: [e.g. Desktop App, Docker, Local]

Hardware Model (please complete the following information):

• Device: [e.g. Amcrest]

Client (please complete the following information, if applicable):

• Software: [e.g. Home app, NVR app, Alexa, Browser]

Additional context Add any other context about the problem here.