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v1.0.0 = Initial Version
Initial Version
This commit is contained in:
Zack T
614
Software/Adobe/FixIT-AdobeCCDA.sh
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614
Software/Adobe/FixIT-AdobeCCDA.sh
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@@ -0,0 +1,614 @@
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#!/bin/bash
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###################################################################################################
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# Script Name: FixIT-AdobeApps.sh
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# By: Zack Thompson / Created: 11/8/2021
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# Version: 1.0.0 / Updated: 11/8/2021 / By: ZT
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#
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# Description: This script attempts to fix several known and common issues with Adobe's Apps.
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#
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###################################################################################################
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echo -e "***** Fix-IT - Adobe CC: START *****\n"
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##################################################
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# Define Variables
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available_actions="Basic Reset
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Advanced Reset
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Common CCDA Issues
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Common Acrobat Issues
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Clear Acrobat Sign-in Credentials"
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# Run Adobe's 'Limited Access Repair Tool'
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temp_dir="/private/tmp"
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##################################################
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# Define Functions
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exit_check() {
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if [[ $1 != 0 ]]; then
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echo "ERROR: ${3}"
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echo "Reason: ${2}"
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echo "Exit Code: ${1}"
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echo "***** Fix-IT - Adobe CC: FAILED *****"
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exit 2
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fi
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}
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# Get the Logged In Console User
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get_logged_in_user() {
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# Get the Console User
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console_user=$( /usr/sbin/scutil <<< "show State:/Users/ConsoleUser" |
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/usr/bin/awk '/Name :/ && ! /loginwindow/ { print $3 }' )
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if [[ "${console_user}" = "" ]]; then
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echo "${USER}"
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else
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echo "${console_user}"
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fi
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}
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# Kill the passed pid
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kill_process() {
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# $1: ID of Process; PID
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# $2: Name of Process
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echo "Killing process: ${2}"
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/bin/kill "${1}"
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}
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backup_file(){
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# $1: File Path
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# $2: Type of "backup" to perform; options are:
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# copy: create a copy, leaving the current file in place
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# move: rename current file, "erasing" current file
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# If file exists, back it up.
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if [[ -e "${1}" ]]; then
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echo "Backing up: ${1}"
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dateStamp=$( /bin/date +%Y-%m-%d_%H.%M.%S )
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if [[ "${2}" == "copy" ]]; then
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/bin/cp "${1}" "${1}_${dateStamp}"
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elif [[ "${2}" == "move" ]]; then
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/bin/mv "${1}" "${1}_${dateStamp}"
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fi
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fi
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}
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get_login_keychain(){
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/usr/bin/security login-keychain | /usr/bin/xargs
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}
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force_quit_adobe_processes() {
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adobe_processes=$( /bin/ps -ax -o pid,comm | /usr/bin/grep --ignore-case "Adobe" | /usr/bin/grep -v "grep" )
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if [[ -n "${adobe_processes}" ]]; then
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while IFS=$'\n' read adobe_process; do
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adobe_pid=$( echo "${adobe_process}" | /usr/bin/awk -F " " '{print $1}' )
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adobe_process_name=$( echo "${adobe_process}" | /usr/bin/awk -F " /" '{print $2}' )
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# Function kill_process
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kill_process "${adobe_pid}" "${adobe_process_name}"
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done < <( /usr/bin/printf '%s\n' "${adobe_processes}" )
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fi
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}
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reset_adobe_files() {
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# Source, #5 - #7: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html
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# Supposedly these items are no longer applicable to versions of the CCDA 2019 and newer per Adobe Support
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user=$( get_logged_in_user )
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declare -a items_To_reset=(
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"/Library/Application Support/Adobe/SLCache" \
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"/Library/Application Support/Adobe/SLStore" \
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"/Users/${user}/Library/Application Support/Adobe/OOBE/opm.db"
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)
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# Loop through the items to reset
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for item in "${items_To_reset[@]}" ; do
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backup_file "${item}" "move"
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done
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}
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find_keychain_item() {
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# $1: Keychain query (switches) to search for
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# $2: Keychain to search within
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# Is item a generic password?
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if [[ $( /usr/bin/security find-generic-password "${1}" "${2}") ]]; then
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echo "generic"
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# Is item an internet password?
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elif [[ $( /usr/bin/security find-internet-password "${1}" "${2}" ) ]]; then
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echo "internet"
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fi
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}
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delete_keychain_items() {
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# $1: Type of Keychain item
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# $2: Keychain query (switches) to to delete
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# $3: Keychain to search within
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if [[ "${1}" == "generic" ]]; then
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/usr/bin/security delete-generic-password "${2}" "${3}"
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elif [[ "${1}" == "internet" ]]; then
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/usr/bin/security delete-internet-password "${2}" "${3}"
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fi
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# old/original
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# if [[ $( /usr/bin/security find-generic-password \
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# -s "Adobe User Info" -a "User DT" -C "note" ) ]]; then
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# backup_file "$( get_login_keychain )" "copy"
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# echo "Deleting the \`Adobe User Info\` Keychain Note..."
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# /usr/bin/security delete-generic-password \
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# -s "Adobe User Info" -a "User DT" -C "note"
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# fi
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}
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delete_from_keychain_Adobe_User_Info() {
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login_Keychain=$( get_login_keychain )
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query=(-s "Adobe User Info" -a "User DT" -C "note")
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keychain_type=$( find_keychain_item "${query[@]}" "${login_Keychain}" )
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if [[ -n "${keychain_type}" ]]; then
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backup_file "$( get_login_keychain )" "copy"
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echo "Deleting the \`Adobe User Info\` Keychain Note..."
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delete_keychain_items "${keychain_type}" "${query[@]}" "${login_Keychain}"
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fi
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unset keychain_type
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# old/original
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# if [[ $( /usr/bin/security find-generic-password \
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# -s "Adobe User Info" -a "User DT" -C "note" ) ]]; then
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# backup_file "$( get_login_keychain )" "copy"
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# echo "Deleting the \`Adobe User Info\` Keychain Note..."
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# /usr/bin/security delete-generic-password \
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# -s "Adobe User Info" -a "User DT" -C "note"
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# fi
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}
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remove_from_keychain_Acrobat_All() {
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login_Keychain=$( get_login_keychain )
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# Get all Adobe Entires
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all_Acrobat_Keychain_entries=$(
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/usr/bin/security dump-keychain -r "${login_Keychain}" \
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| /usr/bin/grep '0x00000007 <blob>=' \
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| /usr/bin/awk -F '0x00000007 <blob>=' '{print $2}' \
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| /usr/bin/sed 's/"//g' \
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| /usr/bin/grep --extended-regexp --ignore-case "Acrobat|Adobe\.APS"
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)
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if [[ -n "${all_Acrobat_Keychain_entries}" ]]; then
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backup_file "${login_Keychain}" "copy"
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while IFS=$'\n' read Acrobat_Keychain_entry; do
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query=(-l "${Acrobat_Keychain_entry}")
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keychain_type=$( find_keychain_item "${query[@]}" "${login_Keychain}" )
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if [[ -n "${keychain_type}" ]]; then
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echo "Deleting Keychain item: ${Acrobat_Keychain_entry}"
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delete_keychain_items "${keychain_type}" "${query[@]}" "${login_Keychain}"
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fi
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unset keychain_type
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done < <( /usr/bin/printf '%s\n' "${all_Acrobat_Keychain_entries}" )
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fi
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}
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remove_from_keychain_Adobe_All() {
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login_Keychain=$( get_login_keychain )
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# Get all Adobe Entires
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all_Adobe_Keychain_entries=$(
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/usr/bin/security dump-keychain -r "${login_Keychain}" \
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| /usr/bin/grep '"svce"<blob>=' \
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| /usr/bin/awk -F '"svce"<blob>=' '{print $2}' \
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| /usr/bin/sed 's/"//g' \
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| /usr/bin/grep --ignore-case "Adobe"
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)
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if [[ -n "${all_Adobe_Keychain_entries}" ]]; then
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backup_file "${login_Keychain}" "copy"
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while IFS=$'\n' read Adobe_Keychain_entry; do
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query=(-l "${Adobe_Keychain_entry}")
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keychain_type=$( find_keychain_item "${query[@]}" "${login_Keychain}" )
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if [[ -n "${keychain_type}" ]]; then
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echo "Deleting Keychain item: ${Adobe_Keychain_entry}"
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delete_keychain_items "${keychain_type}" "${query[@]}" "${login_Keychain}"
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fi
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unset keychain_type
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# echo "Deleting Keychain item: ${Adobe_Keychain_entry}"
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# /usr/bin/security delete-generic-password -l "${Adobe_Keychain_entry}"
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done < <( /usr/bin/printf '%s\n' "${all_Adobe_Keychain_entries}" )
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fi
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}
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reset_ccda_service_config() {
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# Sources:
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# https://helpx.adobe.com/enterprise/kb/apps-tab-disabled.html
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# https://web.archive.org/web/20190727025154/https://helpx.adobe.com/creative-cloud/kb/apps-tab-missing.html
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adobe_config_path="/Library/Application Support/Adobe/OOBE/Configs"
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adobe_service_config_path="${adobe_config_path}/ServiceConfig.xml"
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if [[ -e "${adobe_service_config_path}" ]]; then
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# /bin/cat "${adobe_service_config_path}" \
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# | /usr/bin/xmllint --format - \
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# | xpath_tool ".panel/[name='AppsPanel']/visible"
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apps_panel_visible_value=$(
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/bin/cat "${adobe_service_config_path}" \
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| /usr/bin/grep -o "<panel>.*</panel>" \
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| /usr/bin/awk -F "<name>AppsPanel</name>" '{print $2}' \
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| /usr/bin/grep -o "<visible>.*</visible>" \
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| /usr/bin/sed -e 's/<[^/>]*>//g' \
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| /usr/bin/sed -e 's/<[^>]*>//g'
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)
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if [[ "${apps_panel_visible_value}" != "true" ]]; then
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echo "AppsPanel is currently hidden, setting it to visible..."
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/usr/bin/sed -i '' \
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's-<panel><name>AppsPanel</name><visible>.*</visible></panel>-<panel><name>AppsPanel</name><visible>true</visible></panel>-' \
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"${adobe_service_config_path}"
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fi
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self_install_enabled_value=$(
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/bin/cat "${adobe_service_config_path}" \
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| /usr/bin/grep -o "<feature>.*</feature>" \
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| /usr/bin/awk -F "<name>SelfServeInstalls</name>" '{print $2}' \
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| /usr/bin/grep -o "<enabled>.*</enabled>" \
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| /usr/bin/sed -e 's/<[^/>]*>//g' \
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| /usr/bin/sed -e 's/<[^>]*>//g'
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)
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if [[ "${self_install_enabled_value}" != "true" ]]; then
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echo "SelfServeInstalls is currently disabled, setting it to enabled..."
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/usr/bin/sed -i '' \
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's-<feature><name>SelfServeInstalls</name><visible>.*</visible></feature>-<panel><name>AppsPanel</name><enabled>true</enabled></panel>-' \
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"${adobe_service_config_path}"
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fi
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fi
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}
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reset_acrobat_license() {
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# Source: https://community.adobe.com/t5/acrobat-discussions/error-sorry-something-went-wrong-please-try-launching-acrobat-first-or-contact-your-administrator/td-p/11325282/page/2
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acrobat_plist="/Library/Preferences/com.adobe.acrobat.pro.plist"
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backup_file "${acrobat_plist}" "move"
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/usr/bin/defaults write "${acrobat_plist}" IsNGLEnforced -bool "true"
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}
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reset_user_oobe_folder() {
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# Source: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
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user=$( get_logged_in_user )
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Adobe_OOBE_folder="/Users/${user}/Library/Application Support/Adobe/OOBE"
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backup_file "${Adobe_OOBE_folder}" "move"
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}
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reset_host_file() {
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# Source: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#reset-host-file
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hosts_file="/private/etc/hosts"
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if /usr/bin/grep --ignore-case --quiet "Adobe" "${hosts_file}"; then
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echo "Host file contains Adobe entries, removing them..."
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backup_file "${hosts_file}" "copy"
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/usr/bin/sed -i '' 's/.*[Aa][Dd][Oo][Bb][Ee].*//' "${hosts_file}"
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|
||||
fi
|
||||
|
||||
}
|
||||
|
||||
run_limited_access_repair_tool() {
|
||||
# Source: https://helpx.adobe.com/creative-cloud/kb/limited_access_repair_tool.html
|
||||
# This tool doesn't do anything different than the `reset_host_file` function above, saving for "just in case"
|
||||
|
||||
curl_exit_status=$( cd ${temp_dir} && /usr/bin/curl \
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--silent --show-error --fail \
|
||||
--url "https://download.macromedia.com/pub/developer/cleaner/mac/AdobeLimitedAccessRepairTool.dmg" \
|
||||
--compressed \
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||||
--remote-name \
|
||||
--remote-header-name
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||||
)
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||||
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||||
curl_exit_code=$?
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||||
exit_check $curl_exit_code "${curl_exit_status}" "Failed to download the Limited Access Repair Tool!"
|
||||
|
||||
# Find the downloaded .dmg file in the specified directory
|
||||
tool_dmg=$( /usr/bin/find -E "${temp_dir}" -iregex ".*AdobeLimitedAccessRepairTool[.]dmg" -type f -prune -maxdepth 1 )
|
||||
|
||||
# Mount the dmg
|
||||
if [[ -e "${tool_dmg}" ]]; then
|
||||
|
||||
user=$( get_logged_in_user )
|
||||
|
||||
echo "Mounting: ${tool_dmg}"
|
||||
su - "${user}" -c "/usr/bin/hdiutil attach \"${tool_dmg}\" \
|
||||
-nobrowse -noverify -noautoopen -quiet"
|
||||
/bin/sleep 2
|
||||
|
||||
else
|
||||
|
||||
exit_check 1 "Missing .dmg" "Failed to locate the downloaded tool!"
|
||||
|
||||
fi
|
||||
|
||||
# Find mounted Limited Access Repair Tool disk images and then the app and the executable within
|
||||
tool_mount=$( /usr/bin/find -E "/Volumes" -iregex ".*LimitedAccessRepairtool.*" -type d -prune -maxdepth 1 )
|
||||
tool_app_executable=$( /usr/bin/find -E "${tool_mount}" -iregex ".*[.]app/Contents/MacOS/Limited Access Repair tool" -prune )
|
||||
|
||||
# Run the Limited Access Repair Tool
|
||||
echo "Running Limited Access Repair tool..."
|
||||
tool_exit_status=$( "${tool_app_executable}" )
|
||||
tool_exit_code=$?
|
||||
exit_check $tool_exit_code "${tool_exit_status}" "Failed to run the Limited Access Repair Tool!"
|
||||
|
||||
}
|
||||
|
||||
run_Acrobat_NGLEnableTool() {
|
||||
# Source: https://helpx.adobe.com/acrobat/kb/troubleshoot-activation.html#error-opening-acrobat-mac
|
||||
|
||||
curl_exit_status=$( cd ${temp_dir} && /usr/bin/curl \
|
||||
--silent --show-error --fail \
|
||||
--url "https://helpx.adobe.com/content/dam/help/en/acrobat/kb/troubleshoot-activation/jcr_content/main-pars/download_section_cop/download-1/AcroNGLEnableTool.zip" \
|
||||
--compressed \
|
||||
--remote-name \
|
||||
--remote-header-name
|
||||
)
|
||||
|
||||
curl_exit_code=$?
|
||||
exit_check $curl_exit_code "${curl_exit_status}" "Failed to download the Acrobat Tool!"
|
||||
|
||||
# Find the downloaded .zip file in the specified directory
|
||||
tool_zip=$( /usr/bin/find -E "${temp_dir}" -iregex ".*AcroNGLEnableTool[.]zip" -type f -prune -maxdepth 1 )
|
||||
|
||||
# Unzip the tool
|
||||
if [[ -e "${tool_zip}" ]]; then
|
||||
|
||||
echo "Extracting the tool: ${tool_dmg}"
|
||||
/usr/bin/unzip -qq "${tool_zip}" "AcroNGLEnableTool" -d "${temp_dir}"
|
||||
|
||||
else
|
||||
|
||||
exit_check 1 "Missing .zip" "Failed to locate the downloaded tool!"
|
||||
|
||||
fi
|
||||
|
||||
# Set permissions (just in case)
|
||||
/bin/chmod 755 "${temp_dir}/AcroNGLEnableTool"
|
||||
|
||||
# Run the Acrobat Tool
|
||||
echo "Running Acrobat tool..."
|
||||
user=$( get_logged_in_user )
|
||||
tool_exit_status=$( su - "${user}" -c "\"${temp_dir}/AcroNGLEnableTool\"" )
|
||||
tool_exit_code=$?
|
||||
exit_check $tool_exit_code "${tool_exit_status}" "Failed to run the Acrobat Tool!"
|
||||
|
||||
}
|
||||
|
||||
|
||||
##################################################
|
||||
# Bits staged...
|
||||
|
||||
# Prompt user for actions to take
|
||||
selected_action=$( osascript << EndOfScript
|
||||
tell application "System Events"
|
||||
activate
|
||||
choose from list every paragraph of "${available_actions}" ¬
|
||||
with multiple selections allowed ¬
|
||||
with title "Fix-IT: Adobe Creative Cloud" ¬
|
||||
with prompt "Choose options to perform:" ¬
|
||||
OK button name "Select" ¬
|
||||
cancel button name "Cancel"
|
||||
end tell
|
||||
EndOfScript
|
||||
)
|
||||
|
||||
if [[ "${selected_action}" == "false" ]]; then
|
||||
|
||||
echo -e "NOTICE: User canceled the prompt.\n"
|
||||
echo "***** Fix-IT - Adobe CC: CANCELED *****"
|
||||
exit 0
|
||||
|
||||
else
|
||||
|
||||
echo "Selected Actions: ${selected_action}"
|
||||
|
||||
fi
|
||||
|
||||
# Prompt user warning
|
||||
accept_warning=$( osascript << EndOfScript
|
||||
tell application "System Events"
|
||||
activate
|
||||
display dialog "Notice \n\nAll Adobe processes will be terminated if you continue. Please save any open files. \n\nAll setting changes should be recoverable. Please Contact your Deskside Support if you need additional assistance. \n\nDo you wish to continue?" ¬
|
||||
with title "Fix-IT: Adobe Creative Cloud" ¬
|
||||
buttons {"No", "Yes"} default button 1 ¬
|
||||
giving up after 60 ¬
|
||||
with icon caution
|
||||
end tell
|
||||
EndOfScript
|
||||
)
|
||||
|
||||
if [[ "${accept_warning}" != "button returned:Yes, gave up:false" ]]; then
|
||||
|
||||
echo -e "NOTICE: User did not accept warning.\n"
|
||||
echo "***** Fix-IT - Adobe CC: CANCELED *****"
|
||||
exit 0
|
||||
|
||||
fi
|
||||
|
||||
# Function force_quit_adobe_processes
|
||||
force_quit_adobe_processes
|
||||
force_quit_adobe_processes
|
||||
# Run it twice...just for kicks
|
||||
|
||||
# In case multiple actions were selected, loop through them...
|
||||
while read -r action; do
|
||||
|
||||
# Determine requested task.
|
||||
case "${action}" in
|
||||
|
||||
"Basic Reset" )
|
||||
reset_adobe_files
|
||||
delete_from_keychain_Adobe_User_Info
|
||||
;;
|
||||
|
||||
"Advanced Reset" )
|
||||
reset_adobe_files
|
||||
remove_from_keychain_Adobe_All
|
||||
remove_from_keychain_Acrobat_All
|
||||
reset_host_file
|
||||
;;
|
||||
|
||||
"Common CCDA Issues" )
|
||||
reset_ccda_service_config
|
||||
reset_user_oobe_folder
|
||||
;;
|
||||
|
||||
"Common Acrobat Issues" )
|
||||
run_Acrobat_NGLEnableTool
|
||||
reset_acrobat_license
|
||||
;;
|
||||
|
||||
"Clear Acrobat Sign-in Credentials" )
|
||||
remove_from_keychain_Acrobat_All
|
||||
;;
|
||||
|
||||
# "Run Adobe's 'Limited Access Repair Tool'" )
|
||||
# run_limited_access_repair_tool
|
||||
# ;;
|
||||
|
||||
* )
|
||||
echo "ERROR: Requested task is invalid"
|
||||
echo "***** Fix-IT - Adobe CC: FAILED *****"
|
||||
exit 2
|
||||
;;
|
||||
|
||||
esac
|
||||
|
||||
done < <( echo "${selected_action}" | /usr/bin/tr ',' '\n' )
|
||||
|
||||
help_viewer_icon="/System/Library/CoreServices/HelpViewer.app/Contents/Resources/AppIcon.icns"
|
||||
generic_question_mark_icon="/System/Library/CoreServices/CoreTypes.bundle/Contents/Resources/GenericQuestionMarkIcon.icns"
|
||||
|
||||
if [[ -e "${help_viewer_icon}" ]]; then
|
||||
|
||||
survey_icon="${help_viewer_icon}"
|
||||
|
||||
else
|
||||
|
||||
survey_icon="${generic_question_mark_icon}"
|
||||
|
||||
fi
|
||||
|
||||
# Prompt for resolution response
|
||||
survey_response=$( osascript << EndOfScript
|
||||
tell application "System Events"
|
||||
activate
|
||||
display dialog "Survey \n\nDid this Fix-IT resolve the issue you were experiencing?" ¬
|
||||
with title "Fix-IT: Adobe Creative Cloud" ¬
|
||||
buttons {"Yes", "No"} ¬
|
||||
with icon POSIX file "${survey_icon}"
|
||||
end tell
|
||||
EndOfScript
|
||||
)
|
||||
|
||||
if [[ "${survey_response}" != "button returned:Yes" ]]; then
|
||||
|
||||
echo -e "NOTICE: User respond that the Fix-IT did not resolve the issue.\n"
|
||||
echo "***** Fix-IT - Adobe CC: FAILED *****"
|
||||
exit 1
|
||||
|
||||
else
|
||||
|
||||
echo "***** Fix-IT - Adobe CC: COMPLETE *****"
|
||||
exit 0
|
||||
|
||||
fi
|
||||
Reference in New Issue
Block a user