Custom Icons are not shown during installation #93

Closed
opened 2026-01-19 18:31:30 +00:00 by michael · 7 comments
Owner

Originally created by @Applike-IT on GitHub.

While we passed a custom URL from google drive to fetch icon for the setup manager, it appears to be broken. We just passed the link to fetch the icon in configuration profile under Application & Custom Settings>Jamf Applications>Icon Source

tempImagekE6DnR

Any idea what's I am missing here?

Originally created by @Applike-IT on GitHub. While we passed a custom URL from google drive to fetch icon for the setup manager, it appears to be broken. We just passed the link to fetch the icon in configuration profile under Application & Custom Settings>Jamf Applications>Icon Source ![tempImagekE6DnR](https://github.com/user-attachments/assets/df3eb7a0-58a6-486a-91a0-6eba43996fef) Any idea what's I am missing here?
michael added the Support label 2026-01-19 18:31:30 +00:00
Author
Owner

@Applike-IT commented on GitHub:

Hi @scriptingosx
We have a shared drive where the logo is uploaded. It it accessible with externals and the settings set to 'Anyone with the link'. I checked with private window and it's working for me. The link is here:
Logo

@Applike-IT commented on GitHub: Hi @scriptingosx We have a shared drive where the logo is uploaded. It it accessible with externals and the settings set to 'Anyone with the link'. I checked with private window and it's working for me. The link is here: [Logo](https://drive.google.com/file/d/1y47ilGMgIxovzCy6I41u3nGSkJ_YC_1l/view?usp=sharing)
Author
Owner

@scriptingosx commented on GitHub:

I have very little experience with Google drive, but the instructions in this post did result in a link that worked:

Chrome

@scriptingosx commented on GitHub: I have very little experience with Google drive, but the instructions [in this post](https://www.syncwithtech.org/google-drive-image-urls/) did result in a link that worked: ![Chrome](https://drive.usercontent.google.com/download?id=1y47ilGMgIxovzCy6I41u3nGSkJ_YC_1l)
Author
Owner

@scriptingosx commented on GitHub:

for example if you are hosting the image on Google Drive, you might be able to see the image on that link in your browser, because your browser is logged in to Google. Do you also see the image in a private browsing window or different browser? Or on a different device, that isn't logged in? (Just an example of how this can go wrong)

@scriptingosx commented on GitHub: for example if you are hosting the image on Google Drive, you might be able to see the image on that link in your browser, because your browser is logged in to Google. Do you also see the image in a private browsing window or different browser? Or on a different device, that isn't logged in? (Just an example of how this can go wrong)
Author
Owner

@scriptingosx commented on GitHub:

this icons mean that the download failed. check the url for errors (leading or trailing whitespace might cause this, too. Also check if the web server is available (generally and when the Mac is in this particular configuration, i.e. before network security/VPN etc is running)

@scriptingosx commented on GitHub: this icons mean that the download failed. check the url for errors (leading or trailing whitespace might cause this, too. Also check if the web server is available (generally and when the Mac is in this particular configuration, i.e. before network security/VPN etc is running)
Author
Owner

@scriptingosx commented on GitHub:

That link does not lead to an image file. It leads to a Google Drive page displaying the file. There is a difference. Setup Manager receives HTML from that link, realizes that it is not an image file and displays the failure to load icon

@scriptingosx commented on GitHub: That link does _not_ lead to an image file. It leads to a Google Drive page displaying the file. There is a difference. Setup Manager receives HTML from that link, realizes that it is not an image file and displays the failure to load icon
Author
Owner

@Applike-IT commented on GitHub:

Great info. I will check and update the thread.

@Applike-IT commented on GitHub: Great info. I will check and update the thread.
Author
Owner

@Applike-IT commented on GitHub:

@scriptingosx
I tried your solution and it's working just as expected. Thank you very much for the tips. My issue has been resolved.

@Applike-IT commented on GitHub: @scriptingosx I tried your solution and it's working just as expected. Thank you very much for the tips. My issue has been resolved.
Sign in to join this conversation.
1 Participants
Notifications
Due Date
No due date set.
Dependencies

No dependencies set.

Reference: jamf/Setup-Manager#93