Help window rendering issues #136

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opened 2026-01-19 18:31:39 +00:00 by michael · 5 comments
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Originally created by @entusdictus on GitHub.

I have discovered multiple rendering issues with the help window.

First issue: text is cut off when there is no help link added.
Text only

This is the text that should be displayed:
We are sorry that you are experiencing this inconvenience with your new Mac. Please contact the Corporate User Help Desk right away and we will take a look at your Mac.

Second issue: when the help link is too long, the QR code is larger than the help window and also renders above the help text.
Text and Link

Here one example link:
https://my-freaky-internal-website.net/community/company/it-en/it-systems-service-and-support/it-support-it-helpdesk-en/my-link-is-way-too-long-and-I-know-it

Originally created by @entusdictus on GitHub. I have discovered multiple rendering issues with the help window. First issue: text is cut off when there is no help link added. <img width="1160" alt="Text only" src="https://github.com/Jamf-Concepts/Setup-Manager/assets/14052665/1cfc3789-65af-4f1b-833a-6fe0960c06c4"> This is the text that should be displayed: We are sorry that you are experiencing this inconvenience with your new Mac. Please contact the Corporate User Help Desk right away and we will take a look at your Mac. Second issue: when the help link is too long, the QR code is larger than the help window and also renders above the help text. ![Text and Link](https://github.com/Jamf-Concepts/Setup-Manager/assets/14052665/1b990214-aa48-48ab-9b25-3c14fb2d5c7b) Here one example link: https://my-freaky-internal-website.net/community/company/it-en/it-systems-service-and-support/it-support-it-helpdesk-en/my-link-is-way-too-long-and-I-know-it
michael added the bug label 2026-01-19 18:31:39 +00:00
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@entusdictus commented on GitHub:

Fixed for us, thank you!

@entusdictus commented on GitHub: Fixed for us, thank you!
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@scriptingosx commented on GitHub:

I have noticed a white box at the top of ours when we tried enrolling with Sequoia, similar to yours but our logo and text is still present. It seems ok on Sonoma

I am aware of the window title bar rendering with a different background in Sequoia. Will need to move my dev machine to Sequoia beta before I can fix that...

@scriptingosx commented on GitHub: > I have noticed a white box at the top of ours when we tried enrolling with Sequoia, similar to yours but our logo and text is still present. It seems ok on Sonoma I am aware of the window title bar rendering with a different background in Sequoia. Will need to move my dev machine to Sequoia beta before I can fix that...
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@scriptingosx commented on GitHub:

This has been implemented with v1.1beta. Please test and let us know if this works for you.

@scriptingosx commented on GitHub: This has been implemented with [v1.1beta](https://github.com/Jamf-Concepts/Setup-Manager/releases/tag/v1.1beta). Please test and let us know if this works for you.
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@jladders commented on GitHub:

I have noticed a white box at the top of ours when we tried enrolling with Sequoia, similar to yours but our logo and text is still present. It seems ok on Sonoma

@jladders commented on GitHub: I have noticed a white box at the top of ours when we tried enrolling with Sequoia, similar to yours but our logo and text is still present. It seems ok on Sonoma
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@entusdictus commented on GitHub:

In my case, the white box is only because I stripped off the company logos from the screenshot as I don't have the permission to use them publicly 😊

@entusdictus commented on GitHub: In my case, the white box is only because I stripped off the company logos from the screenshot as I don't have the permission to use them publicly 😊
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Reference: jamf/Setup-Manager#136